AurelkaORTO 1003 Cygnet B3 Narrow (Arch)
AurelkaORTO 1003 Cygnet B3 Narrow (Arch)
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Do you accept NDIS funding?
Do you accept NDIS funding?
Yes. If you are self-managed or plan-managed, you can purchase shoes directly and claim through the NDIS. We can provide invoices with all the required details.
Can I try shoes before buying?
Can I try shoes before buying?
Yes! We offer a trial service (max 3 pairs) so therapists and families can find the best fit.
- Shoes are sent directly to the treating therapist.
- The therapist is responsible for fitting, trialling, and returning the shoes.
- Shoes must remain with the therapist until payment is complete.
👉 Start here: Footwear Recommendation Quiz
Can I return or exchange shoes if they don’t fit?
Can I return or exchange shoes if they don’t fit?
Yes! We know getting the right fit is important. Shoes can be exchanged or returned within 30 days, provided they’re unworn (just tried on indoors) and in their original packaging. We recommend keeping the box until you’re sure about the fit. One complimentary return label is provided for the first return.
The AurelkaORTO Cygnet 1003 LE25 is a specialist narrow-fit orthopaedic sandal designed for toddlers and young children with very slim feet who are beginning to stand, step, and take their first independent movements.
Part of the Footwear for Stability collection, this high-ankle sandal offers a balanced combination of softness, structure, and featherweight stability—ideal for early mobility development where proper ankle alignment and secure foot positioning are essential.
Crafted from natural grain real leather with a soft leather lining, the Cygnet 1003 LE25 ensures comfort against sensitive young skin. Its supportive heel counter, cushioned ankle cuff, and stable flat Vibram Newflex sole promote confidence and security for new standers and walkers.
Designed in the LE25 narrow-fit specification, this model provides a snug, secure fit for children with very low foot volume, reducing foot slippage or excess space inside the shoe.
Three adjustable Velcro straps make fitting easy for parents and therapists while ensuring a stable, customised hold.
Shipping
Shipping costs will be calculated at checkout based on your location and selected shipping method.
We aim to process and dispatch all orders as quickly as possible. Once your order has shipped, you will receive a confirmation email with tracking details.
If you have any questions about your shipment, please contact us at info@beyondsteps.com.au
Returns
We want you to be completely satisfied with your purchase. If you need to return an item, please contact us within 7 days of receiving your order.
First Return: Your first return is free of charge.
Subsequent Returns: Any additional returns will incur a fee, which will be calculated and included on the invoice.
Items must be returned in their original condition, unworn, and in their original packaging.
Refunds will be processed once the returned items are received and inspected.
For any return inquiries, please reach out to info@beyondsteps.com.au.
👟 Footwear FAQ
🧒 What makes your shoes different?
Our stability shoes are designed with paediatric needs in mind—providing proper support for alignment, balance, and comfort, while still looking like everyday footwear kids love to wear.
🚚 How long does shipping take?
Orders are usually processed within 2–3 business days. Delivery times vary depending on your location, but most Australian orders arrive within 5–10 business days. Express options are available at checkout.
📏 Can I try shoes before buying?
Yes! We offer a trial service (max 3 pairs) so therapists and families can find the best fit.
- Shoes are sent directly to the treating therapist.
- The therapist is responsible for fitting, trialling, and returning the shoes.
- Shoes must remain with the therapist until payment is complete.
👉 Start here: Footwear Recommendation Quiz
🚚 How much is shipping?
- 1 pair: $14.95
- 2 pairs: $19.95
- 3 pairs: $24.95
A free return label is included for the first return. Additional returns are at the customer’s cost.
📝 How do I purchase after a trial?
If you decide to go ahead, we’ll issue an invoice (due within 7 days).
🔄 Can I return or exchange shoes if they don’t fit?
Yes! We know getting the right fit is important. Shoes can be exchanged or returned within 30 days, provided they’re unworn (just tried on indoors) and in their original packaging. We recommend keeping the box until you’re sure about the fit. One complimentary return label is provided for the first return.
📏 How do I choose the right size?
We provide a foot measurement guide to help you find the correct size. If you’re unsure, you can also contact us for support before ordering.
💳 Do you accept NDIS funding?
Yes. If you are self-managed or plan-managed, you can purchase shoes directly and claim through the NDIS. We can provide invoices with all the required details.
💬 What if I need more help?
We’re here for you! Contact us anytime for advice on sizing, styles, or to book a shoe trial appointment at our Brisbane office.
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